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Delivery time


At ABBA The Museum we ship orders on a continual basis and in normal circumstances your order within Sweden will be delivered within 10 working days. Orders outside of Sweden can be delivered within 3-4 weeks. The package outside of Sweden is sent to a distribution place near your shipping address. You will receive notification on items that are out of stock and choose at that point to cancel the item in question. ABBA The Museum cannot take responsibility for delays caused by postal carriers.

 

Freight charges

You will be able to see the freight charges in your shopping cart at the time of check out and before you confirm your order. Domestic freight charge is SEK 49 and non-domestic freight in Europe charge is SEK 225, outside of Europe SEK 350. Please note that you as a customer is responsible for all customs or any other charges imposed by the country to which the order is shipped. Please check out specific customs or import rules for your country. 


 

Unclaimed deliveries

We retain the right to debit your account with a minimum of 350 SEK for packages not claimed by you as the customer and returned to us. This charge helps to cover freight and handling charges.

 

Claims and damages

We control all goods before shipment, but should an item be defect, you should contact us within 14 days after delivery. Damages due to freight should be reported directly to your postal carrier.

This also includes orders lost by the postal carriers or items missing from your order. We do not replace damaged packaging or wrapping.

This does not include if you ordered wrong item or want to change the size or the colour of your ordered item. If so, please check Returns and exchanges.

 

Returns and exchanges

Domestic buyers, people living within Sweden, have the right according to Swedish law, to return or exchange the purchase within 14 days of receiving the package. This does not include purchase outside of Sweden. Please note that you cannot return or exchange merchandise on sale. Returns or exchanges will only be accepted for unused merchandise with unbroken packaging, including labels, bags and accessories. You will need to contact us before returning any merchandise to obtain a return number. Both the order number and return number must be included in the returned package. Return shipments are the sole responsibility of the customer. The customer is responsible for all costs, regulations and arrangements. ABBA The Museum cannot refund customs or any other charges added by the country in which the merchandise has been shipped. Cancelling orders/preorders: ALL refunds will be debited with 35 SEK due to administrational costs. (This does not apply to domestic customers)

 

 

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